2023 round-up

A message from our Research Co-Directors

This year the Personal Finance Research Centre published 12 new research reports and 5 policy briefings. At the same time, our team have found time to respond to consultations and calls for evidence, write peer-reviewed journal articles, speak at conferences and on radio shows, and lead some of the projects that we’ll be reporting on in 2024.

All of this activity has the common goal of sharing our research as widely as possible and promoting our recommendations for changes to policy and practice that can improve situations for individuals and households.

In 2023, the cost-of-living crisis remained at the top of the policy agenda, and we spent the year researching its impact. Our Financial Fairness Tracker (in partnership with abrdn Financial Fairness Trust) has documented how UK households are coping. The 8th and 9th waves of the Tracker in May and October found ‘a new normal’ where some households are beginning to adjust to higher costs, but their overall financial wellbeing remains significantly worse than in 2020 and 2021. We also investigated the financial wellbeing of disabled people; considered the role that housing tenure plays in household finances; and collected first-hand testimonies from people who struggled with high energy costs last winter. In all our reports, we highlight the real-world implications of our findings and make evidence-based recommendations about how best to support those who need it.

As ever, collaboration has been a fundamental part of our research in 2023 – with other academics and research organisations, policymakers and practitioners, charities and civil society organisations, and – crucially – the lived experience experts and research participants whose views and experiences we seek to accurately represent through our work. Our thanks to everyone we’ve worked with this year.

If you haven’t already done so, we hope you find the time to engage with at least some of our research. And please do get in touch if you have any questions or reflections to share.

Wishing you all the best for the new year.

Sharon Collard and Sara Davies, Research Co-Directors


Research and policy

In 2023 we explored:

All of these outputs are available on our website.


🎉PFRC at 25🎉: UK Household Finance and Poverty Conference

Photo collage of peakers and delegates at the UK Household Finance and Poverty Conference in November 2023.
Speakers and delegates at the UK Household Finance and Poverty Conference in November 2023.

In November we hosted a one-day in-person conference to celebrate 25 years of PFRC, which was founded in 1998 by Professor Elaine Kempson. The conference agenda centred around three themes:

  • Reflections on the past, present and future of household finances through the lens of 25 years of impactful research.
  • The seen and unseen dimensions of poverty, with a focus on housing and energy.
  • Research into policy and practice.

Attended by over 80 delegates, it was a day of excellent keynote speeches, lively panel discussions and stimulating conversations. It was also a fantastic opportunity to catch up with old friends and colleagues and make new connections. Our thanks to everyone who joined us and helped make it such a great day.


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Disabled people are already cutting back on costs more than others – for many, the £150 cost of living payment won’t do much to help

NDAB Creativity / Shutterstock

Sharon Collard, University of Bristol and Jamie Evans, University of Bristol

Even before the current cost of living crisis, disabled people were much more likely than non-disabled people to be in poverty and living on inadequate incomes. Now, spiralling living costs are adding to years of financial disadvantage. Our new analysis of YouGov survey data starkly illustrates the situation, showing that three in ten disabled households are in serious financial difficulty.

The UK government has announced several measures that will provide some relief for many, including an energy price freeze and payments totalling £650 for people on means-tested benefits. All households will also receive a £400 reduction in energy bills via instalments spread over six months, and 8 million pensioner households are receiving a separate one-off payment of £300.

Disabled people who receive benefits that aren’t based on income (non-means-tested) will also get a one-off cost of living payment of £150. But while these measures are welcome, this amount is a fraction compared to the additional costs disabled people typically have to cover.

Disabled households often need to spend more on essentials like heating and insurance, as well as necessary equipment, therapies and support. In 2019, disability charity Scope estimated that disabled people in the UK face extra costs of £583 per month, on average. For one fifth of disabled people, this “disability price tag” was over £1,000.

Rising energy costs are particularly impacting households that need to run vital equipment. Wheelchairs, feeding and suction pumps, or ceiling hoists all need to be constantly charged. Some people may also need additional heating to stay warm to prevent pain or seizures.

Considering these already higher costs, it should not come as a surprise that disabled households are disproportionately cutting back or doing without compared with other households. We found that four in ten have cut back on overall spending in 2022, and half have already struggled to keep their home warm this year. Similar proportions have reported reducing their use of the cooker and shower.

Around one in ten non-disabled households report that rising costs mean they are eating fewer meals. This rises to three in ten among disabled households. A survey conducted by the charity Family Fund found that half of carers looking after disabled children have skipped meals in the last year. We increasingly hear about “choosing between heating and eating”, but there are concerning reports of some being forced to choose between heating and medication.

Many disabled households are already at a breaking point, even before we enter a more costly winter. There is nothing else these families can cut back on. The situation is so dire for some that for the first time in its history, the deaf-blind and complex impairments charity Sense is giving cost of living grants of £500 directly to families.

When work and benefits aren’t enough

Soaring inflation means that disabled people in employment are experiencing the same real terms fall in wages as the rest of the working-age population. Around half of working-age disabled people are in work, but many others are excluded from participating in the labour market.

There is a large gap between the rate of disabled and non-disabled people in employment, for many reasons including structural and discriminatory barriers. Disabled people are also underemployed due to the quality of jobs on offer to them, forced to take lower-skilled or lower-paid roles offering fewer or infrequent hours.

Across all UK households in serious financial difficulty, disabled households are much more likely to have no earners than their non-disabled counterparts. But with a quarter of disabled households who have two full-time workers currently in serious financial difficulty, work is by no means a guarantee of avoiding hardship. In-work poverty disproportionately affects disabled people.

Close up photo of a woman's hands against an old-fashioned radiator
Rising energy costs are particularly harmful to disabled households.
Zvone / Shutterstock

Disabled people are more likely to engage with the social security system. This is partly due to their lower employment rate, but also because there are benefits available to assist with the higher cost of living with a disability. State benefits for disabled people rose by 3.1% in April.

But, as is the case with earned income, rising inflation means that benefits are shrinking in real terms. For disabled households, this means substantial monthly financial losses.

Families with a disabled adult were among the hardest hit groups from changes to the social security system in the 2010s, with the inadequacy of provision for disabled people attracting widespread criticism. The process of applying for disability benefits has been described by disability campaigners and charities as complicated and inhumane.

For lower-income disabled households, these new cost of living payments will be insufficient or at best, a short-term solution to longstanding financial inequalities. These disadvantages are more widely corrosive, driving social exclusion, limiting agency and choice, and ultimately impacting people’s mental health and wellbeing.

To meet the scale of the crisis faced by disabled households, longer-term solutions – such as proposals for a decent social security system – are certainly needed if we are to avoid a further decline in living standards.The Conversation


Sharon Collard, Professor of Personal Finance, University of Bristol and Jamie Evans, Senior Research Associate in personal finance, University of Bristol

This article is republished from The Conversation under a Creative Commons license. Read the original article.

Four things that cost more if you’re already poor – and some simple ways to help fix this

Shutterstock/Ink Drop

Sara Davies, University of Bristol

As the UK faces the sharpest increase in the cost of living in a generation, households across the country are feeling the pinch. Those already on low incomes are affected most, not just because they have less money to begin with, but also because they actually pay more to access essential goods and services than anyone else.

Known as the “poverty premium”, it is essentially an extra cost of being poor. Much of this premium is driven by systems which effectively penalise low-income households for not being able to afford more economical ways of paying for everyday necessities.

I recently led a University of Bristol investigation, funded by the charity Fair by Design, which revealed that where people live has a significant effect on the extent of the premiums they incur. In the poorest areas of the UK, families pay up to £541 a year more than affluent families to access the same basic essentials.

Here are four things that can cost more if you’re already poor:

1. Spreading costs

Some household costs come with a choice of paying the full amount up front, or spreading the total over the course of a year. This can apply to anything from insurance to a mobile phone or a fridge. But the “choice” usually involves paying extra if you don’t pay in full. Faced with an unaffordable upfront payment, households without the means will naturally end up paying extra if they need to spread the cost.

Other bills are cheaper if you pay by direct debit. But if a household’s income fluctuates due to insecure work, then paying when you get the bill is the financially responsible, but more expensive, method.

In other words, poorer customers are given the illusion of consumer choice, when really there is only one option available.

2. Prepayment meters

Using pre-payment meters for gas and electricity, which have to be constantly topped up, typically costs households using them £131 a year more than paying by direct debit. This is because the standing charge is higher for pre-payment meters than other meters, although it is hard to see what the extra cost covers.

For our work we looked at one of the most deprived areas in the UK, where more than 11,000 households rely on electricity pre-payment meters, taking more than £730,000 a year out of the pockets of people in that community.

Certain groups are disproportionately exposed to this aspect of the poverty premium, including people with disabilities and those who are housebound. As energy bills hit record highs it’s the poorest households and most vulnerable who are already facing the worst consequences, with increasing numbers being pulled into fuel poverty.

When energy prices soared in April 2022, there were warnings that record numbers of pre-payment meter customers were “self-disconnecting” by not topping up their meters.

3. Higher insurance premiums

We found that low-income households often pay much more for home or car insurance because of where they live, or rather, where they can afford to live. Insurers factor in a perceived risk to vehicles and property, depending on the neighbourhood.

With motor insurance for example, taking the same profile of person and vehicle, the extra cost for insurance in a deprived area rose sharply from £74 on average in 2016 to £298 in 2019. Households in deprived rural areas where car ownership is a necessity are even more vulnerable to this premium than areas of higher deprivation in cities.

While our work suggests that the poverty premium for home insurance is less, unlike car insurance it is not a legal requirement. The UK’s financial regulator has warned that the cost of living crisis could force people to cancel or cut back on insurance costs, with potentially ruinous consequences – and if the worst happened low-income households would be unlikely to have the means to replace essential items.

4. Financial services

The poverty premium can even be seen in the very act of accessing money, through paying to withdraw cash from fee-charging cash machines or through higher-interest loans and credit cards. It is estimated that around 1,700 cash machines in the UK switched from being free to charging a fee at the start of 2019. These changes were more common in deprived areas.

Cash machine.
Get your money for nothing?
Pabkov

Since 2014, major regulation has dramatically changed the consumer credit landscape in the UK, with the number of high-cost, short-term lenders falling by almost one-third between 2016 and 2020. This has led to a recent surge in pawnbroking, where people use use items they own (such as jewellery) as collateral for short-term loans. With consumer borrowing rising sharply, there is a clear a need for access to affordable credit by low-income households to manage low or unstable incomes.

These four aspects of the poverty premium can be hugely damaging to already precarious household incomes. But they are entirely fixable.

The UK charity Fair By Design, for example, which campaigns to end the poverty premium, suggests various measures. These could include the UK’s financial regulator stepping in to stop the insurers charging extra for “non-standard” billing methods, and introducing a price cap on all forms of credit. It also recommends that the energy regulator should prevent companies charging customers more for not paying by direct debit.

Elsewhere there have been calls for changes to charges for different kinds of payment

With more households choosing between heating, eating or meeting essential costs, the need for action has never been more pressing. As the temporary £20 Universal Credit uplift showed, small sums can make a big difference to people on low incomes. Relatively simple actions by industry, government and regulators could significantly reduce these premiums, and make a huge difference to millions of lives.The Conversation


Sara Davies, Senior Research Fellow, University of Bristol

This article is republished from The Conversation under a Creative Commons license. Read the original article.

The price of poverty: why being poor still costs more

By David Collings and Sara Davies

Over 14 million people in the UK population live in poverty, and many more live on low incomes. Unfair poverty premiums – the additional costs people on low incomes incur when paying for essential goods and services – put undue strain on the household budgets that can least afford it, locking people into cycles of poverty. Since we published our 2016 research, the nature of the poverty premium may have changed but it certainly hasn’t gone away. And according to our latest research for Fair By Design and Turn2Us, a national charity providing practical help to people struggling financially, people already struggling financially are paying almost £500 more for essentials like energy, credit and insurance.

The average premium is almost £500, and reflects the current market and regulatory landscape

In 2019, Fair By Design and Turn2US asked us to explore recent changes to the poverty premium landscape – including both regulatory and technological changes – to understand if they are having an impact on the cost of poverty premiums or the number of people paying them. To do this we surveyed 1,000 people living in low-income households who had contacted Turn2Us for help. Our research showed that low-income households incur an average £478 of extra costs through energy, insurance, and credit poverty premiums:

  • Car insurance was the biggest contributor to the premium in 2019 at nearly £500 – some pay nearly £300 more per year because they live in a deprived area, and additional charges for paying monthly instead of annually could add a further £160. This premium is markedly higher than it was in 2016, when together these cost an extra £155.
  • Credit is particularly expensive on a low income, in whatever form it takes. For example, a sub-prime credit card costs around £200 more per year on average, and personal loans cost more than £500 extra.
  • And we found similar inequalities in relation to energy; the best prepayment tariff could still be around £130 more expensive than the best online-only deal, and paying on receipt of bill could cost an additional £143 more per year. However, the drop in the premiums incurred via energy costs since 2016 suggests that the tariff caps implemented by Ofgem have had a positive effect.

Of course, while £478 is the average premium, there is no such thing as an average low-income household. The extent and experience of the poverty premium varies widely between groups and families.

Unfair poverty premiums are yet another example of the inequality of poverty

Our research was undertaken in late 2019, before the onset of the pandemic. However, recent evidence shows that the economic and social consequences of Covid-19 are being felt most keenly by those on low incomes, with lower-paid workers more likely to have been furloughed or to have lost their jobs. Coping with tough times is hard enough when approached from a generally constrained financial position, but the finances of low-income households had already been worsening in the years leading up to 2020 – real income growth stalled in 2017-18, something that affected the poorest the most. And the social safety net had been badly damaged, with cuts to working-age benefits and tax credits further pushing down the incomes of low-income households. Seen in this context, poverty premiums are yet another example of the inequality of poverty, compounding and extending hardship at a time when increasing numbers are experiencing major falls in income, perhaps tipping people over from just about managing to not managing.

What happens next?

We can be certain that the pandemic’s economic impacts are with us for the foreseeable future. But while much in 2020 remains outside of our control, the poverty premium was and remains a solvable problem. Regulators and policymakers should now work together to find solutions for people struggling across all markets. In recent years we’ve already seen the positive impact of such interventions, most notably in the form of price caps. So what more can we do now?

We’ll leave the last word to Jamie Greer of Turn2Us:

“Stronger regulation of financial products, an improved social security net with crisis grants and protective changes to the energy market would mean we can start eradicating the poverty premium.”


Read the report and executive summary